Privacy Policy

Last updated: June 2026

1. Who We Are

Open Ground Dorset is an outdoor experiences provider based in Dorset, UK. We are committed to protecting your personal data and respecting your privacy. This policy explains how we collect, use, and safeguard your information.

2. What Data We Collect

We may collect the following information when you use our website or services:

  • Name, email address, and phone number (via enquiry or contact forms)
  • Booking and payment details
  • Information about participants, including age and any medical or accessibility needs
  • IP address and browser information (via cookies and analytics)

3. How We Use Your Data

We use your data to:

  • Process bookings and respond to enquiries
  • Communicate with you about your experience or programme
  • Send administrative information, such as confirmations and invoices
  • Improve our website and services
  • Comply with legal obligations

We will never sell your personal data to third parties.

4. Legal Basis for Processing

Under UK GDPR, we process your data on the basis of contract (to fulfil bookings), legitimate interests (to improve our services), and legal obligation (where required by law). Where consent is required (e.g., marketing communications), we will ask for it separately.

5. Data Sharing & Third Parties

We use trusted third-party services to operate our business, including:

  • Cloud database and authentication providers
  • Email and communication services
  • Payment processors

All third parties are bound by appropriate data protection agreements and process data only on our instructions.

6. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, and reporting requirements. When no longer needed, data is securely deleted or anonymised.

7. Your Rights

Under UK data protection law, you have the right to:

  • Access the personal data we hold about you
  • Request correction or deletion of your data
  • Object to or restrict certain types of processing
  • Withdraw consent at any time
  • Lodge a complaint with the Information Commissioner's Office (ICO)

To exercise any of these rights, please contact us using the details on our Contact page.

8. Cookies

Our website uses cookies and similar technologies to improve user experience and analyse traffic. You can manage cookie preferences through your browser settings.

9. Security

We implement appropriate technical and organisational measures to protect your data against unauthorised access, loss, or destruction.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page.